Helpline Counsellor

Youthline is a "with youth, for youth" organisation that supports young people throughout Aotearoa New Zealand. They provide support to Kiwis aged between 12-24. They support young people who are struggling with mental health and other issues, as well as those young people who want to learn and grow. All helpline counsellors go through training and attend supervision to ensure they are skilled and supported in this rewarding role.

Youthline offers a free Helpline service (text, phone, webchat & email), free face-to-face counselling services, youth mentoring, programmes in schools and communities to help people grow and develop. They also provide their volunteers with resources and opportunities.

They are looking for those who are:

• Compassionate and enthusiastic people
• Aged 18 and over to become helpline counsellors
• Able to complete the Helpline counsellor training (at Youthline Otago)
• Willing to be supported by clinical supervision
• Want to deliver direct help to those in need
• Wanting to learn indispensable skills that assist individuals to grow and develop

Join Youthline Otago's helpline counsellors to make a real difference in the lives of young New Zealanders, by staffing their national helpline you will be further developing your own skills and abilities within a supportive and meaningful environment.

Requirements

• A good listener, patient, non-judgemental, supportive
• A good communicator
• Commitment, enthusiasm and compassion
• Complete Youthline Otago’s training - Prerequisite
• Travel costs will be reimbursed
• Police Check

(Training is held each year and consists of a Noho Marae weekend 3 hours weekly online learning for 6 weeks, with a 2½ hour in person at the end of each week).

A Police background check is required for this role.

Time commitment

• Negotiable - Helpline shifts are 3 hours long
• It is expected that volunteers will complete 2-3 shifts per month
• 1½ hours per month for supervision
• A minimum commitment of 1 year
• Youthline Otago training consists of a Noho Marae weekend
• Six 2½ hour in person sessions spread over 6 weeks in addition to 20 hours of online content broken up to about 3 hours a week

Training is run each year - so get in touch now to find out when the next intake is!

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

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