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Citizens Advice Bureau Volunteer Interviewer

The New Zealand Association of Citizens Advice Bureau is a voluntary service and each Bureau is staffed by a roster of trained volunteer workers who are drawn from the community. Throughout the association there are some paid staff to support the work of the volunteers, but volunteers carry out the overwhelming majority of the work. 

The CAB is a champion of people’s rights, working to solve the underlying causes of the problems they face. They think it is important that everyone in New Zealand can participate in their community and access the services they need.

The Volunteer Interviewer role involves:

  • Listening
  • Giving information
  • Offering options
  • Giving practical help
  • Recording of enquiries
  • Writing case studies

All volunteers begin with a basic training course spread over several weeks. The volunteer process includes:

  • Probationary supervised sessions
  • Monthly on-going training
  • Regional or cluster training seminars
  • Refresher training every 5 years

Volunteers are asked to share in the running of the Bureau and have the opportunity to participate in policy making.

Bureau work is stimulating in an atmosphere of friendliness and companionship. Volunteers get to meet a help many different people and learn a lot about their community. Knowledge and self-confidence are increased. Information and skills acquired are helping in personal lives.


Volunteers should have an interest in their community and a willingness to contribute to it. An interest in information and current affairs is essential. Volunteers should have good listening skills, be impartial, tolerant and open minded and be able to respect and maintain confidentiality. Basic IT skills are required. Good English skills and other languages are useful but not essential.

Volunteers must be willing to undergo a police check.

A Police background check is required for this role.

Time commitment

Volunteers work on a roster of 9.30am-1pm and 1pm-4.30pm to cover the opening hours of the office Monday - Friday. Volunteers give ideally one 3.5 hour session per week and attendance at monthly training sessions. 

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1792

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