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Citizens Advice Bureau Support Role

Background - Citizens Advice Bureau (CAB) has been serving the community in NZ since 1971!

We aim to ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively.

CAB uses insights from clients' experiences to work for positive social change.

We are people-centered – our service remains free, trustworthy, independent, and confidential.

We educate and empower people by explaining their rights and responsibilities so they understand and feel informed. We provide people with confidence and support so they are prepared to go to the next step or the next service or asking for their rights to be met or disputing issues.

This is an additional support role that differs from our other volunteers who are Bureau Interviewers - they give countless hours of advice to the community, providing information on everything from housing, financial and other support, consumer rights - buying products, cars, car repairs - rights and responsibilities when things go wrong , immigration enquiries, advice & form filling, employment & work conditions/rights, tenancy law breaches and disputes, neighbours/fences, wills and death, debt collection, disputes tribunal, mental health services - access and processes....

Overview of this Role

  • Updating the CAB online community directory by phoning those organisations that have not responded to the automated email requesting them to update their information.
  • The display shelving needs to hold all the core resources required. The role would include noting what's missing, or running low, and communicating this to the manager.
  • There is the possibility that this role can be split into two separate roles so if you are more interested in one part please get in touch.


  • Someone who is friendly, and a great informal communicator and has initiative.
  • Someone who is a natural investigator and can think outside the square for other ways to contact people by looking on Facebook or google searching etc.
  • Computing skills.
  • Organisation / and visual aesthetics are key requirements for the display shelving part of the role.

An application form will need to be completed, referees checked, and a MOJ check done.
Induction to CAB training will need to be completed.

A Ministry of Justice background check is required for this role.

Time commitment

2 hours a week but very flexible.

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 2182

Apply for this role:


Demographic information:
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Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.