Safe House Intake and Crisis Support Volunteer (after hours)

Ōtepoti Dunedin Whānau Refuge (ODWR) is seeking compassionate, reliable, and community-minded individuals to join their After-Hours Crisis Response Roster.

This vital role supports wāhine, tamariki, rangatahi, and whānau experiencing family violence after hours (4.30pm - 9.00am) helping to ensure they can access information, support, safety planning, and safe accommodation when needed most.

As a Safe House Intake and Crisis Support Volunteer (after hours), you will::

• Receive comprehensive training and bi-monthly supervision from their experienced advocate team.
• Be available (when rostered) to support safe house intakes and crisis response
• Work alongside an ODWR advocate during each intake.
• Provide calm, respectful, and compassionate support to women and children during times of heightened stress and crisis.
• Support a safe transition of whānau into safe accommodation.
• Uphold confidentiality, and professional boundaries at all times.

This role offers the opportunity to contribute to meaningful change within our community while working alongside a kaupapa-driven organisation committed to safety, empowerment, and wellbeing.

If you are passionate about supporting whānau and making a difference when it matters most, they would love to hear from you.

Requirements

• Aged 20 or 21+
• Based in the Dunedin area
• Full driver’s license required
• Strong communication and interpersonal skills
• Can remain calm and professional in crisis situations
• Committed to supporting whānau with dignity, respect, and compassion
• Able to work within a supportive team environment
• Have an understanding of family violence and trauma-informed practice (or a willingness to learn)

A Police background check is required for this role.

Time commitment

• Minimum commitment: 1-2 shifts per month over 12 months
• Weekday shifts: Monday - Friday, 4:30pm – 9.00am
• Weekend shift: Friday 4.30pm - Monday 9.00am (can split shifts)
• Able to commit for a minimum of 12 months
• Attend Training and Bi monthly supervision

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

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