Citizens Advice Bureau (CAB) has been serving the community in NZ since 1971!
We aim to ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively.
CAB uses insights from clients' experiences to work for positive social change.
We are people-centered – our service remains free, trustworthy, independent, and confidential.
We educate and empower people by explaining their rights and responsibilities so they understand and feel informed. We provide people with confidence and support so they are prepared to go to the next step or the next service or asking for their rights to be met or disputing issues.
Our skilled and marvellous volunteers have given countless hours of advice to the community, providing information on everything from housing, financial and other support, consumer rights - buying products, cars, car repairs - rights and responsibilities when things go wrong , immigration enquiries, advice & form filling, employment & work conditions/rights, tenancy law breaches and disputes, neighbours/fences, wills and death, debt collection, disputes tribunal, mental health services - access and processes... etc etc
CAB is here for everyone. It is a safe and easy entry point for people in the community to access someone who can help. CAB has the time to listen and is responsible to the whole person, working to solve the underlying causes of the issues they face.
Overview of the Role
Clients can contact the CAB in a range of ways including phone, in person, email, via the CAB website, and live chat. A Bureau Interviewer's job is to:
The role requires the Bureau Interviewer to actively participate in the programme of learning and development provided so the volunteer has the skills and knowledge to be effective in their role. This will be a mixture of online learning and face-to-face sessions.
Ideal skills and qualities
The ideal Bureau Interviewer is able to:
Two referees will be contacted.
Potential volunteers will be interviewed and require police vetting.
Volunteers will need to have a Covid19 Vaccine pass.
Once through the induction training Volunteer Bureau Interviewers will;
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.
Information & Advice