Volunteer Interviewer

The New Zealand Association of Citizens Advice Bureau is a voluntary service and each Bureau is staffed by a roster of trained volunteer workers who are drawn from the community. Throughout the association there are some paid staff to support the work of the volunteers, but volunteers carry out the overwhelming majority of the work. 

The CAB is a champion of people’s rights, working to solve the underlying causes of the problems they face. They think it is important that everyone in New Zealand can participate in their community and access the services they need.

The Volunteer Interviewer role involves:

• Listening
• Giving information
• Offering options
• Giving practical help
• Recording of enquiries

All volunteers begin with basic training and support, and ongoing monthly trainings are also provided.

As a volunteer, you will have the opportunity to impact and influence the way the CAB serves the community. The work is stimulating in an atmosphere of friendliness and companionship. You get to meet and help many different people and learn a lot about the community. Your knowledge and communication skills will develop as you progress in this role.

Requirements

You are someone who:

• has a passion to support all members of the community
• has an interest in current affairs
• is interested in improving their knowledge of local services and resources
• is a good listener and clear communicator
• is impartial, tolerant and open minded
• is able to respect and maintain confidentiality
• have basic IT skills (some training provided)
• has good English skills
• speaks/understands other languages (a fantastic bonus - but this is not essential)

Volunteers must be willing to undergo a police check.

A Police background check is required for this role.

Time commitment

• 9.30am-1pm OR 1pm-4.30pm Monday - Friday
• ideally one 3.5 hour session per week
• attendance at monthly training sessions when possible (usually mid-week, afternoon)

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

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Apply for this role:

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.