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Ronald McDonald Family Room, Southland Hospital


Ronald McDonald House


Practical Help





“You can’t beat the rewarding feeling you get from volunteering at a place like this. It connects you to others and offers great fulfilment. It’s wonderful to be part of such a caring team.” - Mavis, Ronald McDonald Family Room volunteer.

Ronald McDonald Family Room is situated onsite at Southland Hospital, just metres from the Neonatal and Children’s Wards. It acts as a haven for families to stay, rest, eat and meet whilst being only steps away from their child’s hospital bed. By removing the stressors of everyday life, we give families the ability to focus on what matters most – their child; and what they need most – each other. It’s only through the generous support of our community that we can continue to keep our doors open to families that need us.

Every year around 120 families stay with us, and thousands more utilise the facility as day guests. The Family Room features four overnight bedrooms with ensuites as well as a kitchen, dining room, lounge, laundry and an outdoor courtyard. Our volunteers play an important role and are a valued part of the team. Their roles cover a wide and varied range of tasks including:

  • Daily cleaning of communal living areas; kitchen; dining room; living room
  • Cleaning and preparing bedrooms for guest use
  • Assisting with restocking of snacks, baking buffet or stock as required
  • Providing assistance as required to the Family Room Supervisor (e.g. helping with deliveries and donations, assisting with guests/visitors needs).
  • Other housekeeping duties as needed.


Roles best suited to welcoming, friendly and empathetic volunteers. Police check and references required.

A Police background check is required for this role.

Time commitment

  • Initial interview/meeting with Family Room Supervisor
  • 1 hour orientation
  • 1-2 training shifts

Note: We have flexible options for weekly, fortnightly, monthly or casual volunteers.

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 2099

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.