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Citizens Advice Bureau Volunteer Interviewer

The Citizens Advice Bureau is a voluntary service and each Bureau is staffed by a roster of trained volunteer workers who are drawn from the community. Throughout the association there are some paid staff to support the work of the volunteers, but volunteers carry out the overwhelming majority of the work.

The CAB is a champion of people's rights working to solve the underlying causes of the problems they face. We think it is important that everyone in New Zealand can participate in their community and access the services they need.

The Volunteer Interviewer role involves-

  • Listening
  • Giving Information
  • Offering Options
  • Giving practical help
  • Recording of enquiries
  • Writing case studies
    All volunteers begin with a basic training course spread over several weeks.

The volunteer process includes:

  • Probationary supervised sessions
  • Monthly on-going training
    Volunteers are asked to share in the running of the Bureau and have the opportunity to participate in policy making.

Bureau work is stimulating in an atmosphere of friendliness and companionship. Volunteers get to meet and help many different people and learn a lot about their community. Knowledge and self-confidence are increased. Information and skills acquired are helpful in personal lives.


Volunteers should have an interest in their community and a willingness to contribute to it. An interest in information and current affairs is essential. Volunteers should have good listening skills, be impartial, tolerant and open-minded and be able to respect and main confidentiality. Basic IT skills are required. Good English skills and other languages are useful but not essential.

A Police background check is required for this role.

Time commitment

Volunteers work on a roster of 10.00am - 1.00pm to cover the opening hours of the office Monday to Friday.
Volunteers give ideally one session per week and attendance at a monthly training session.

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 2272

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Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.