Family Store Assistant

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. They aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.

In Central Lakes there are 5 Family Stores - Alexandra, Cromwell, Queenstown, Remarkables Park and Wanaka Family Stores.

The Family Store Assistant role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.

They are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.

You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.

The role involves:

• Providing excellent customer service to customers and donors.
• Receiving, sorting, pricing and merchandising donated goods.
• Processing sales and general money handling, including end of day cash up with accuracy and efficiency.
• As part of the team, ensure the store is well presented, well stocked and tidy.
• Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls.
• Contributing to a positive team culture and general duties of the Family Stores as required.

Benefits of volunteering with Central Lakes Family Stores:

• Enthusiastic and fun team of like-minded people.
• Opportunities for growth and development - training towards a National Certificate in Retail is available to those who are committed.
• A varied and fast paced role.
• The chance to make a difference in your community.

Requirements

• 16+ years of age
• Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary.
• Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds.
• Physically fit and capable of regular lifting - this is a daily part of the role..
• Capable of using various retail and communications technology.
• Self-managing, able to keep to task and re-prioritise as required whilst under pressure.
• A clear communicator, both verbally and written.
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army.
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
• Have the right to work in New Zealand (NZ Resident or Work Visa).

A Police background check is required for this role.

Time commitment

Volunteers usually do a morning or afternoon shift for a minimum of 3 hours on a two week roster.
Family Stores are open Monday-Saturday.
Alexandra: Mon-Fri - 9.30am-5pm, Sat - 10am-3pm
Cromwell: Mon-Fri - 9.00am- 5pm, Sat - 9.30am-3pm
Remarkables Park: Mon-Sat - 9.15am-5pm
Queenstown: Mon-Sat - 9am-5pm.
Wanaka: Mon-Sat - 9am-5pm

There is also the opportunity to volunteer for just a few weeks or months - for a minimum of 30 hours in total.

If expressing interest below - please indicate which store you are available to volunteer at.

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

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Enquire about this role:

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