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Crisis Line Volunteer


Ōtepoti-Dunedin Whānau Refuge


Social Support





Nau mai, Haere mai; Ōtepoti Dunedin Whānau Refuge's vision is for all in Aotearoa to live free from family violence. They rely on the work of dedicated and committed volunteers to answer their 24/7 crisis line outside of working hours. Whakarongorau triages their calls between the hours of 4:30pm and 9:00am. However, when required, and after appropriate training, their amazing team of Crisis Line Volunteers offer information, advice and sometimes accompany women and families to safe houses, alongside their on call kaimahi (staff members).

What does being a Crisis Line volunteer involve?

  • As a Crisis Line volunteer you will work remotely so you can continue your everyday activities as long as you have a phone at your side
  • You will receive ongoing support and training, they will assist you to understand the dynamics of domestic violence
  • You will use your listening, advocacy, and empathy skills
  • You will be working with women and children, empowering them to live lives free from violence and abuse
  • You will be providing non-judgmental support and advocacy to women in crisis
  • You will be working in an environment that recognizes the needs of a diverse range of women

What's in it for volunteers?

  • Training consists of one initial group training session (90 mins) followed by an individual interview
    (you will also complete additional individual onboarding training)
  • You will receive ongoing bi-monthly group supervision and ongoing support as a part of the role
  • You will have the opportunity to further develop your listening, advocacy, and empathy skills
  • There will also be the opportunity to meet and work with other caring community-minded people


Crisis Line Volunteers need to:

  • Be able to commit to Ōtepoti Dunedin Whānau Refuge for a minimum of 12 months
  • Be 21 years or older
  • Be a self identified woman
  • Be living within the Dunedin area
  • Be able to complete Crisis Line's full training process
  • Be able to meet the above Crisis Line and supervision obligations
  • Have been living free from violence for three years

A Police background check is required for this role.

Time commitment

  • Commit to at least 3-4 shifts per month over a minimum period of 12 months (Flexible shifts - work around your schedule!)

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 2547

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.