E-Receptionist (Home Based)

Rural Youth and Adult Literacy Trust provide free reading and writing coaching for rural or isolated youth and adults around the country that don't have access to a main Literacy centre. This service is free, one on one and student centred.

They are looking for an E-Receptionist to play a crucial role in ensuring that all callers to the organisation have a positive and welcoming experience.

How it works:

• Utilize the internet (VOIP) phone system to answer calls from anywhere using a mobile phone or computer with the correct settings.
• Assist the busy staff by handling incoming calls, making callers feel at ease, engaging in friendly conversations, and gathering their details.
• Efficiently input caller information and messages into our messaging system, Slack, or via email for further processing by the office team.

Your impact will be immediate as you will be a crucial link in ensuring that our callers, who may be nervous about reaching out, have a genuine and friendly first interaction with the organisation.

Requirements

Ideally, you are someone who:

• Is proficient in using internet (VOIP) phone systems.
• Has excellent communication skills and a friendly demeanor.
• Has the ability to make callers feel comfortable and engage in pleasant conversations.
• Is detail-oriented with the capacity to accurately record and relay information like contact numbers and emails
• Has a level of familiarity with messaging systems, particularly Slack.

Time commitment

This role is flexible in the fact that you may receive between 1-5 calls per day so can do this volunteer role around your normal day to day activities. Up to 20 hours per week, if available.

They need people for Tuesday, Wednesday and Thursday shifts, either all day or 9am-1pm or 1pm-5pm.

Getting started

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

---

Enquire about this role:

First name:

Last name:

Address:

AucklandNorthlandWaikatoBay of PlentyGisborneHawke's BayTaranakiManawatu-WanganuiWellingtonTasmanNelsonMarlboroughWest CoastCanterburyOtagoSouthland

City:

Country: New ZealandAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, the Democratic Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, the former Yugoslav Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States ofMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussian FederationRwandaSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwan, Province of ChinaTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe

Phone number:

Email address:

Keep me updated with the latest roles and events

Other information (optional):

Demographic information:

Used anonymously for statistics to demonstrate our impact to funders.

Gender: Please select...MaleFemaleGender diverseRather not say

Age group: Please select...Under 1515-1920-2930-3940-4950-5960-6970+Rather not say

Ethnicity: Please select...AfricanAsian (other)AustralianBritishCentral AmericanChineseEuropeanIndianJapaneseKoreanMaoriMiddle EasternNew ZealanderNorth AmericanNZ EuropeanOtherPacific IslesPakistaniRussianSouth AfricanSouth AmericanSri LankanRather not say

Labour status: Please select...Full-time employedPart-time employedNot in paid employment by choiceSeeking employmentRetiredStudentSelf employedVisitorOtherRather not say